Lopez Island Home & Hospice Support, a skilled volunteer organization, provides home and hospice support services and resources to the Lopez Island community experiencing illness, injury, and/or loss.
Lopez Island Home & Hospice Support in hiring!
Are you a compassionate individual who values relationship building and connecting with your Lopez neighbors? Do you have strong communication skills?
LIHHS is hiring a part-time Client Services Manager (CSM) to plan and coordinate our volunteer and client home support programs.
This position offers a flexible schedule. The CSM will work out of the Lopez Village office 4 days per week. We are looking for someone who can embrace LIHHS values of compassion, respect, individual agency, and confidentiality while building relationships with clients, volunteers, and the broader Lopez community.
We hope to find a candidate who fulfills all the criteria below and will perform all the duties described below. However, we may be willing to adjust the number of hours worked and/or duties for the right candidate.
Duties and requirements of the position:
- Conduct home visits to assess a potential client’s needs and develop a plan of support. Assign a volunteer and monitor client support.
- When needs are beyond LIHHS mission or capability, make recommendations for and/or collaborate with additional support services.
- Coordinate and train volunteers, fostering a sense of community.
- Address any client or volunteer issue in a confidential and caring manner
- Develop and implement programs including community education, and volunteer training and support.
- Maintain clear, accurate and confidential records.
- Prepare reports on a monthly and annual basis.
- Attend monthly Board Meetings.
- Identify and maintain relationships with other local and off-island organizations that may be involved in the client’s support system.
- Keep up to date with developments in the field of geriatrics, home care and hospice services, assessing and implementing new practices when desirable and possible.
- Collaborate with the LIHHS Office Manager to provide a welcoming LIHHS office space that is accessible for potential clients and community inquiries.
Qualifications and experience required:
- Minimum two years of experience working in volunteer coordination or social services or related fields.
- Commitment to building relationships with clients and volunteers.
- Strong communication skills, high social emotional intelligence and curiosity about people.
- Ability to work independently as well as collaboratively within a team environment.
Preferred experience:
- Bachelor’s degree in social services or behavioral health, or other experience relevant to the duties of the position.
- Experience with case or client management, preferably with older populations.
- Experience using Excel, OneNote or similar software to keep records, track data and support reporting.
Benefits:
- Compensation starts at $35 – $40 per hour or commensurate with experience
- Flexible working hours: a minimum of 20 hours/week
- Paid sick leave and 10 federal holidays
To apply, send a cover letter and resume to recruiting@lihhs.org
Open until filled. Applications reviewed on a rolling basis.