Frequently Asked Questions (FAQ)

Who is eligible for Hospice & Home Support services?
Lopez Island residents with medically-based needs are eligible to be assessed for hospice and home support services, regardless of age, gender, race, or religion.  Those with short-term, long-term or life-limiting illnesses or disabilities qualify for Lopez Island Hospice & Home Support care.  Our volunteers are not trained to provide support for people with difficult mental health issues with the exception of non-combative dementia clients.

How can I get help at home?
Call Manager of Client Services Mary O'Bryant at 468-2338 or mary119@centurytel.net

How can I get help for a friend or neighbor in need?
Tell them about Hospice & Home Support and suggest that they call Mary O'Bryant at 468-2338 for more information.  We cannot call people who are referred to us by others; the person needing the help must make the call or their caregiver if they are unable to call for themselves.

I hear you have walkers, crutches and so forth.  How do I get what I need?  Is there a charge?
The Hospice & Home Support office, located at 178 Weeks Road next to Lopez Village Market, has a variety of durable medical equipment available free of charge for short and long-term loan.  Equipment includes:  wheelchairs, crutches and canes, walkers, toilet seat risers and free-standing commodes, shower benches, and a variety of other one-of-a kind items.  Call 468-4446 to reserve what you need.  There is no charge for this service.

What kinds of information do you have available?
Hospice and Home Support maintains a library of books and pamphlets on Alzheimer's disease, death and dying, cancer care and treatments, caregiving and spirituality.  There is no charge for this service.

I just received a letter of condolence from Hospice & Home Support and I want to be taken off the mailing list.  Who do I talk to?
Call the office at 468-4446 or email admin@lihhs.org   We'll be happy to remove you from our mailing list.

How do you raise money?
Lopez Island Hospice & Home Support is a 501(c)(3) organization.  Our primary fundraisers include an annual appeal, requests for funds in bi-yearly newsletters, and the Jingle Bell Dinner and Auction.  We are also happy to take donations at any time.

I have a wheelchair I don't need anymore.  Do you want it?  Can I have a receipt for my donation?
As long as the durable medical equipment is in working order and clean, we can take it, with the following exceptions:  slings, braces, cloth or upholstered items, or anything that cannot be cleaned and disenfected; motorized items; hospital beds.  Bring items to the office between 10am and 3pm Monday through Thursday.  We do not give receipts for durable medical equipment donations.

I have extra adult diapers I don't need anymore.  Can I give them to you?
We do not accept adult diapers or other sanitary supplies. We recommend you check with Hamlet House, 468-3800, or take them to Take It Or Leave It. 

What is your confidentiality policy?  I don't want the whole island to know my business.
We are committed to protecting the privacy of clients' personal and health information.  All volunteers, staff, board members receive training in confidentiality policies and sign agreements to hold all information about clients in strict confidence.  Information about clients may be revealed only with signed written permission of the client or when required by law.  All clients receive explanation of the confidentiality policies and sign agreement with them before being served by Lopez Island Hospice and Home Support.

What are your office hours?
Our office hours are Monday through Thursday, 10am to 3pm.  We are closed from noon to 1pm for lunch.

Can I give my volunteer a gift?
Volunteers may not accept money or gifts that have a monetary value of more than $10. 

Are your volunteers trained?
Volunteers are required to attend training sessions provided by Lopez Island Hospice & Home Support before being assigned to a client.  Training sessions are geared toward the type of services volunteers want to provide:  direct care, associate care, office support, and/or event participation. 

  1. Direct Care volunteers complete a 20-hour training class to equip them to provide a variety of services for a wide range of client and family needs.  Training is based on our Volunteer Training Manual, which serves as a workbook during the training session and as a resource thereafter.  Associate volunteers receive a shorter training session in LIHHS philosophies, history, policies, and confidentiality.  All volunteers work under supervision and with the support of our Manager of Client Services.
  2. Office volunteers are those who provide a variety of administrative support tasks such as data entry, mailings, and covering the office when necessary. Office volunteers will receive training on the specific tasks; procedures are recorded in the Office tasks manual which is kept in the LIHHS office.
  3. Events volunteers are those who help plan, coordinate, and carry out events, usually for the purpose of fundraising, but also for marketing purposes.

See also:   Mission & History   Contact Us

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Important Contact Numbers

In case of emergency dial 911
From cell phone: (360) 378-4141
For non-emergency: (360) 378-4151

 
    

Office Hours:

10am to noon and 1pm to 3pm

Monday - Thursday

Office at 178 Weeks Road  
   

Contact Us

(360) 468-4446
admin@lihhs.org

PO Box 747
Lopez Island, WA 98261

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